Effective Date: May 1, 2018
- INFORMATION WE COLLECT ABOUT YOU
We collect several types of information about visitors and/or users of our Services. We may collect this information either directly when you provide it to us or automatically as you navigate through the Websites or App.
(a) We will collect and process your personal data when you register for a Service/create an account, subscribe to a newsletter, submit feedback, enter a contest, fill out a survey, or send us a communication. When ordering products or services on the Websites or App, you may also be asked to provide a credit card number and other payment-related information. Depending upon the activity, some of the information we ask you to provide is required to use the Services (e.g. registering an account) and some is voluntary. If you do not provide data when needed for a particular activity, you will not be able to engage in that activity.
We also collect your Internet Protocol (“IP”) address. We use your IP address to diagnose problems with our servers and/or software, to administer our Services, and to gather demographic information.
(c) When you visit our website and/or use our Services, we automatically collect information on the type of device you use and the operating system version, so we know the best version of the application to provide you. We do not ask you for, access, or track any location-based information from your mobile device at any time while downloading or using our App or Services.
(d) When you contact us for customer support we may collect additional information to resolve your issue.
(e) We are not a site targeted at children or those under the age of 16. If you are a school and you use a PDFenergy.com service for children under the age of 16, or the equivalent minimum age in the relevant jurisdiction, you are responsible for obtaining consent from the parents/legal guardians of each child you wish to allow to participate in using any of our Services. A child using our Services will be able to participate in certain limited activities.
- WHERE WE STORE DATA
- HOW WE USE YOUR INFORMATION
We use information held about you in the following ways:
- To present content from our Services in an effective manner for you and for your computer or mobile device
- To provide you with information, products or services that you request from us or which we feel may interest you
- To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection
- If you pay for Services using a credit card, we will transmit your credit card data to the appropriate credit card company and/or credit card payment processing company
- To allow you to participate in interactive features of our Services, when you choose to do so
- To contact you about our Services
- In any other way we may describe when you provide the information or when we prompt you regarding a new use of information about you.
- DISCLOSURE OF YOUR INFORMATION
(a) We provide and support some of our Services through contractual arrangements with service providers and other third parties. We and our service providers use your personal data to operate our Websites and to deliver Services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on our Websites; and provide order information to third parties that help us deliver the Services.
(c) In the event that PDFenergy.com decides to sell all or part of its stock or assets or enter into a merger, we reserve the right to include your data, including personal data, among the assets transferred to the acquiring or surviving company.
- UPDATING OR CORRECTING YOUR PERSONAL DATA
We offer settings to control and manage the personal data we have about you, including the ability to:
- Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
- Amend or Rectify Data: You can edit some of your personal data through your account. You can also ask us to amend your data in certain cases, particularly if it is inaccurate.
- Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
- Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.
- CANCELING YOUR ACCOUNT OR DELETING YOUR PERSONAL DATA
You may choose to let your subscription lapse, in which case we will retain your information for a reasonable period of time in case you choose to re-subscribe.
You may choose to close your account in which case we will delete your information, including your learning history, within 60 days of your request. However, we may retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), comply with contractual obligations (including an agreement between PDFenergy.com and your enterprise sponsor), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Service or Website Use Policy, or fulfil your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your account has been closed.
- CHOICES REGARDING CONTROL OF YOUR PERSONAL DATA
You can access some of the information that we collect about you. For example, by logging into your account, you can access information regarding recent orders from the Websites; certain personal data we maintain about you; your communication preferences; and your payment settings.
With respect to your communications preferences, you can unsubscribe from newsletters by following the instructions included in the newsletter you receive, or you can log into your account and update your newsletter and email subscription options. If your email address has changed and you would like to continue to receive newsletters, you will need to access your account, update your email address information in your account, and sign-up again for the newsletter. Occasionally we may send out emails concerning website disruptions.
- LAWFUL BASES FOR PROCESSING
We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g., to deliver the Services you have requested) and “legitimate interests.”
- INFORMATION RELATED TO DATA COLLECTED THROUGH THE PDFENERGY.COM SERVICE
- DATA SECURITY
Access by you to your account is available through a password and/or unique username selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone, that you change your password often using a combination of letters and numbers, and that you ensure you use a secure web browser. We cannot be held accountable for activity that results from your own neglect to safeguard the secrecy of your password and username. If you share a computer with anyone, you should always log out of your account after you are finished in order to prevent access to your information from subsequent users of that computer.
Please notify Customer Support as soon as possible if your username or password is compromised.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed and we shall have no liability to you or any third party for loss, misuse, disclosure or alteration of such information; and (c) any such information and data may be viewed or tampered with in transit by a third party.
In the unlikely event that we believe that the security of your personal data in our control may have been compromised, we will try to notify you. To the extent you have provided us with your email address, we may notify you by email and you agree to our use of email as a means of such notification. If you prefer for us to use another method to notify you in this situation, please contact Customer Support with the alternative contact information you wish to be used.
- COOKIES AND OTHER TECHNOLOGIES
- MOBILE ANALYTICS
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the App, the events that occur within the App, aggregated usage, performance data, and where the App was downloaded from. We do not link the information we store within the analytics software to any personal data you submit within the App.
- DIRECT MARKETING
We currently do not share personal data with third parties for their direct marketing purposes without your permission.
- HOW DO YOU CONTACT US WITH QUESTIONS?
4 Stag Way
If contacting us does not resolve your complaint you have more options. Residents in Designated Countries may also have the right to contact our Data Protection Officer at ianheslop@PDFenergy.com.
Effective Date: June 18, 2018
What is a cookie?
A cookie is a small file placed onto your device that enables PDFenergy.com features and functionality. For example, cookies enable us to identify your device, secure your access to PDFenergy.com and our sites generally, and even help us know if someone attempts to access your account from a different device. Cookies also enable you to easily share content on PDFenergy.com.
What are clear gifs?
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded on Web pages.
What is a Flash cookie?
Local shared objects, also known as “Flash cookies”, are similar in function to browser cookies in that they store some information about you or your activities on our Websites. We use Flash cookies in certain situations where we use Flash to provide some content such as video clips or animation. The options within your browser may not prevent the setting of Flash cookies.
When does PDFenergy.com place cookies?
What types of cookies does PDFenergy.com use?
We use two types: persistent cookies and session cookies. A persistent cookie helps us recognize you as an existing user, so it’s easier to return to PDFenergy.com or interact with our Services without signing in again. After you sign in, a persistent cookie stays in your browser and will be read by PDFenergy.com when you return to one of our Websites or a partner site that uses our Services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).
What are cookies used for?
Cookies can be used to recognize you when you visit PDFenergy.com, remember your preferences, and give you a personalized experience that’s in line with your settings. Cookies also make your interactions with PDFenergy.com faster and more secure. Additionally, cookies allow us to bring you advertising both on and off the PDFenergy.com sites and bring customized features to you.
What is Do Not Track (DNT)?
DNT is a concept that has been promoted by regulatory agencies, such as the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites by using browser settings. The World Wide Web Consortium (W3C) has been working with industry groups, Internet browsers, technology companies, and regulators to develop a DNT technology standard. While some progress has been made, it has been slow and no standard has been adopted to this date. As such, PDFenergy.com does not generally respond to “do not track” signals.
How are cookies used for advertising purposes?
Cookies and other ad technology such as beacons, pixels, and tags help us serve relevant ads to you more effectively. They also help us provide aggregated auditing, research, and reporting for advertisers, understand and improve our service, and know when content has been shown to you. Note: Because your web browser may request advertisements and beacons directly from third-party ad network servers, these networks can view, edit, or set third party cookies, just as if you had requested a web page from their site. Ads served by PDFenergy.com may also set third party cookies.
If you are logged in on PDFenergy.com or browsing a third party partner site of PDFenergy.com and one of our cookies on your device identifies you, your usage (such as your browsing behaviour) and log data (such as your IP address) will be associated by us with your account. We also use aggregate data from third parties and PDFenergy.com activity.
If you are a PDFenergy.com member but logged out of your account on a browser, PDFenergy.com may still continue to log your interaction with our services on that browser in order to generate usage analytics for our services, which analytics we may share in aggregate form with our advertising customers.
Unless you clear these cookies from your browser, we may use this information to:
- provide more relevant, interest-based advertising
- provide aggregate reports of ads activity to advertisers and websites hosting the ads
- help website and app owners understand how visitors engage with their sites or apps
- detect and defend against fraud and other risks to protect users and partners
- improve our Services and other products
We do not provide any personal information that we collect to advertisers unless you have given us permission to do so.
Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.
What to do if you don’t want cookies to be set or want them to be removed?
If you do not want to receive cookies, you can also change your browser settings on your computer or other device you’re using to access our services. If you use PDFenergy.com without changing your browser settings, we’ll assume that you’re happy to receive all cookies on PDFenergy.com Websites. Most browsers also provide functionality that lets you review and erase cookies, including PDFenergy.com cookies. Please note that the PDFenergy.com site will not work properly without cookies.
Other helpful resources
- European Interactive Digital Advertising Alliance (EU)
- Internet Advertising Bureau (US)
- Internet Advertising Bureau (EU)
Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.
- Google Chrome
- Internet Explorer
- Mozilla Firefox
- Safari (Desktop)
- Safari (Mobile)
- Android Browser
- Opera Mobile
For other browsers, please consult the documentation that your browser manufacturer provides.